Privacy Policy

Last updated: 30 July 2026

1. Introduction

GenTek Enterprise PTY LTD (“GenTek”, “we”, “us”) respects your privacy and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and applicable South African law. This policy describes what we collect, why we use it, and your rights.

2. Responsible party

GenTek Enterprise PTY LTD
Unit 2, 137 Centre Street, Overport, Berea, Durban, KwaZulu-Natal, South Africa
Email: admin@appz.co.za

3. Information we collect

We may collect personal information when you:

• Contact us, request a quote, or use our website forms (e.g. name, email, phone, company, message content)
• Subscribe to our newsletter or marketing communications
• Purchase or use web development, hosting, domain, or related services (billing and account details)
• Use live chat or support channels
• Visit our website (technical data such as IP address, browser type, and usage logs via standard server and analytics tools where enabled)

4. How we use information

We use personal information to:

• Provide, administer, and improve our services
• Respond to enquiries and provide customer support
• Process payments and fulfil contractual obligations
• Send service-related notices and, where you have consented, marketing
• Comply with legal obligations and protect our legitimate interests (e.g. security, fraud prevention)

5. Legal basis and POPIA

We process personal information only where permitted under POPIA—for example with your consent, to perform a contract with you, to comply with law, or where processing is necessary for our legitimate interests and does not override your rights. We take reasonable steps to keep information accurate and not retain it longer than needed for the purposes above.

6. Sharing and cross-border transfers

We may share information with trusted service providers (e.g. hosting, payment, email, domain registrars) who process data on our instructions and under appropriate safeguards. Where information is transferred outside South Africa, we ensure compliance with POPIA’s conditions for cross-border processing.

7. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage strong passwords and timely reporting of suspected incidents.

8. Your rights

Under POPIA you may request to:

• Access or correct your personal information
• Object to processing or ask us to restrict or delete data where the law allows
• Withdraw consent where processing is consent-based
• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, contact us at admin@appz.co.za. We may need to verify your identity before responding.

9. Cookies and similar technologies

We use essential cookies and local storage where needed for site functionality (such as theme preference). See our Cookie Policy for details.

10. Changes

We may update this policy from time to time. The “Last updated” date above will reflect material changes. Continued use of our services after updates constitutes notice of the revised policy where permitted by law.

11. Contact

Questions about this Privacy Policy: admin@appz.co.za or the postal address listed in section 2.